FAQ | Wall-Smart

Wall-Smart Frequently Asked Questions

New Construction Mounts

Can I get the wall mount in any color?
Wall-Smart New Construction flush mounts are supplied unpainted. The mounts should be painted after installation together with the rest of the wall in the desired color and texture.

Can I install the mount in any thickness drywall?
All products are designed for 1/2 “ drywall unless specified otherwise. There is a 1/8” shim pack for 5/8” drywall (10-01-067).

Are New Construction mounts suited for concrete/bricks wall installations?
Although Wall-Smart products are designed to be installed in drywall construction, the products may be installed in concrete walls using a Wall-Smart concrete installation box/adaptor - an additional back box that enables flush installation. Each Wall-Smart product type has its concrete installation box. See our online catalog for details

Is it easy to install New Construction wall mounts?
It is as easy to install as any other drywall installation. We recommend using a drywall expert to install our wall mounts.

Retrofit Mounts

Is it easy to install Retrofit wall mounts?
Very straightforward installation. There is no need in drywall work or painting. Takes about 5 minutes to install.

Can I choose the color of the bezel?
The Retrofit mounts are supplied painted black or white. There is also an unpainted version, so you can paint it with the wall finish.

Are Retrofit mounts flush with the wall?
The Retrofit mounts are nearly flush, and protrude 0.16" (4mm) out of the wall.

Solid Surface Mounts

What is a solid surface?
Our Solid Surface mounts are made for surfaces such as wood, metal, partition walls, marble, glass etc.

How is the installation different to New Construction installation?
Solid Surface mounts are installed from the back of the wall, and require routing in the solid surface. The mount have depth calibration to adjust to the surface's thickness.

General FAQ for all types of Installations

Is the mounted device accessible?
Yes, ALL devices installed with Wall-Smart are accessible for daily use or service.

Do Wall-Smart products for iPad fit newest models of iPad/mini/Air/Pro?
Wall-Smart offers wall mounts for all iPad models including iPad (2018) and iPad 10.5". Coming soon - solutions for iPad mini 5, iPad Air 3, New iPad 12.9", iPad Pro 11"

Can the iPad be installed horizontally?
The invisible wall mounts for iPad Air 2, iPad mini 4, iPad 5 and iPad Pro 10.5” can be installed horizontally (in drywall, retrofit, and solid boards).

How do you power up the iPad?
Our new New Construction Invisible mounts and Retrofit mounts for iPad Air 2, mini 4, iPad 2018, and iPad Pro 10.5” are supplied with a POE to USB converter.
In the manual and hidden lock wall mounts, the iPad is powered via its original USB power cord connected to an external power source.
External power sources may be as follows:
- PoE to USB converter
- Remote power solutions like PowerWireRemote™
- DC 12V to 5V USB converter power supply designed to charge iPad.
- 5V USB power source + iPad charging plug

Inevitably, hardware changes will happen - will my Wall-Smart adapter be compatible with future models?
We are investing major efforts to develop the adapters such that minimal changes will be required to upgrade the adapter for new equipment. However, we cannot vouch that Equipment manufacturers will not implement drastic shifts in the installed equipment design. Since each mount is custom to the device, changes may apply in form factor, audio grills, and other engineering factors.

Is there a lockable version?
For the iPad models, Dell tablet, and Samsung tablets there is a Hidden lock version in which the door opens only with a key being held in a particular position.

I cannot find the products I am selling on your list. Is it possible to design a wall mount for the product I represent/manufacture?
Sure, Wall-Smart designs and manufactures custom wall mounts for different 3rd party manufacturers. Please contact us for more information.

Which products (besides drywall U channels) can I use as wall-mount horizontal supports?
A: In case you do not want to prepare horizontal wall-mount supports (connecting between vertical studs) out of drywall U channels, you may use some of the following products (or similar):
Screw Gun Box Bracket - For Between Studs
TSGB16 or TSGB24 by ERICO International Corporation
Or
B-Line Telescoping Box Mounting Brackets
BB2-16T or BB2-24T by Eaton (Cooper)

Other questions?
Please contact us at support@wall-smart.com

Wall-Smart Limited Warranty

Wall-Smart RMA Procedure and Form