FAQ | Wall-Smart

Wall-Smart Frequently Asked Questions

Wall-Smart manufactures 3 types of ceiling & wall mounts, for 3 installation types -
New Construction, Retrofit & Solid Surface.

New Construction Mounts

Can I get the mount in any color?
Wall-Smart New Construction flush mounts are supplied unpainted. The mounts should be painted after installation along with the rest of the wall in the desired color and texture.

Can I install the mount in any thickness drywall?
All products are designed for 1/2“ drywall unless specified otherwise. There is a 1/8” shim pack for 5/8” drywall (10-01-067).

Are New Construction mounts suited for concrete/brick wall installations?
Although Wall-Smart products are designed to be installed in drywall construction, the products may be installed in concrete walls using a Wall-Smart concrete installation box/adaptor - an additional back box that enables flush installation. Each Wall-Smart product type has its concrete installation box. See our online catalog for details

Are the New Construction mounts easy to install?
It is as easy to install as any other drywall installation. We recommend using a drywall expert to install our flush mounts.

Retrofit Mounts

Are the Retrofit mounts easy to install?
The installation is very straightforward. There is no need in drywall work or painting. Takes about 5 minutes to install.

Can I choose the color of the bezel?
The Retrofit mounts are supplied painted black or white. There is also an unpainted version, so you can paint it with the wall finish.

Are Retrofit mounts flush with the ceiling/wall?
The Retrofit mounts are nearly flush, and protrude 0.16" (4mm) out of the surface.

Solid Surface Mounts

Which surfaces can a Solid Surface mount be installed in?
Our Solid Surface mounts are designed for surfaces such as wood, metal, partition walls, marble, glass, etc.

How is the installation different from New Construction installation?
Solid Surface mounts are installed from the back of the wall, whereas New Construction mounts are installed from the front of the wall. The mounts also require precise routing in the surface, and have depth calibration screws to adjust to the surface's thickness.

General FAQ for all types of Installations

Is the mounted device accessible?
Yes, ALL devices installed with Wall-Smart are accessible for daily use or service.

Will I hear the device's audio once installed in-wall?
Yes, however, for the best audio quality, please use a mount with audio grills.

Do the mounts effect the performance of devices such as access points?
Wall-Smart mounts are made of moisture-resistant MDF that is transparent to RF.

How do you flush mount devices requiring air flow, like thermostats and temperature sensors?
For thermostats, one option is to recess the mount and connect it to an external temperature sensor. Another option is to design a mount with ventilation grills.
For temperature sensors, a flush can be designed with either a larger gap around its front edge, or with ventilation grills.

Do Wall-Smart products for iPad fit newest models of iPad/mini/Air/Pro?
Wall-Smart offers wall mounts for all iPad models including iPad Air 4, iPad 10.2" Gen 8, iPad mini 5, iPad Pro 11" Gen2, and iPad Pro 12.9” Gen4.

Can the iPad be installed horizontally?
The wall mounts for iPad Air 4, iPad 10.2" Gen 8, iPad mini 5, iPad Pro 11" Gen2, and iPad Pro 12.9” Gen4 may be installed in any orientation.

How do you power up the iPad?
Our Invisible New Construction, Solid Surface and Retrofit mounts for iPad Air 4, iPad 10.2" Gen 8, iPad mini 5, iPad Pro 11" Gen2, and iPad Pro 12.9” Gen4 are supplied with a POE to USB converter.

Inevitably, hardware changes will happen - will my Wall-Smart adapter be compatible with future models?
We are putting considerable efforts to develop the adapters such that few changes as possible will be required to upgrade the adapter for new equipment. However, we cannot vouch that equipment manufacturers will not implement drastic shifts in the installed equipment design. Since each mount is custom to the device, changes may apply in form factor, audio grills, and other engineering factors.

Is there a lockable version?
A Hidden lock version in which the door opens only with a key being held in a particular position can be custom made to order.

I cannot find certain products in your list. Is it possible to design a mount for the product I represent/manufacture?
Sure, Wall-Smart designs and manufactures custom mounts for different 3rd party manufacturers. Please contact us for more information.

Which products (besides drywall U channels) can I use as wall mount horizontal supports?
In case you do not want to prepare horizontal wall-mount supports (connecting between vertical studs) out of drywall U channels, you may use some of the following products (or similar):
Screw Gun Box Bracket - For Between Studs
TSGB16 or TSGB24 by ERICO International Corporation
Or
B-Line Telescoping Box Mounting Brackets
BB2-16T or BB2-24T by Eaton (Cooper)

Other questions?
Please contact us at support@wall-smart.com

Wall-Smart Limited Warranty

Wall-Smart RMA Procedure and Form